Are your products original?

Yes. Every product sold by Swingdot is 100% original and sourced from verified international suppliers. We do not sell replicas, fakes, or imitation products.

How do I know my shoe size?

Each product page includes a size guide to help you choose the correct fit. If you're unsure about your size, contact our support team before placing your order and we'll be happy to assist.

Do you offer size exchange?

Yes. We offer size exchanges for eligible orders. The item must be unworn, in its original packaging, and returned within the specified exchange period. Contact our support team to initiate an exchange.

How long does delivery take?

Delivery times vary depending on your location:

  • Lagos: 1–2 business days
  • Abuja & Major Cities: 2–5 business days
  • Other Locations: 3–7 business days

You will receive updates once your order has been processed and shipped.

Do you offer same-day delivery?

Same-day delivery may be available for selected locations and products. Contact us before placing your order to confirm availability.

Do you deliver nationwide?

Yes. We deliver to customers across Nigeria through trusted logistics partners.

What payment methods do you accept?

We accept:

  • Bank Transfer
  • Debit/Credit Cards
  • Paystack Payments
  • Cash on Delivery (where available)

Available payment options will be displayed during checkout.

Can I pay on delivery?

Yes, Cash on Delivery is available in selected locations. Eligibility depends on your delivery address and order value.

How can I track my order?

Once your order is shipped, you'll receive tracking information via WhatsApp, SMS, or email, depending on the contact details provided during checkout.

What if I receive the wrong item?

We sincerely apologize for any inconvenience. If you receive the wrong item, contact us within 48 hours of delivery and we'll arrange a replacement.

What if the product doesn't fit?

If the size isn't right, you may be eligible for a size exchange. Please ensure the footwear remains unworn and in its original condition.

Do your products come with a warranty?


We stand behind the quality of our products. If you receive a product with a manufacturing defect, contact us immediately for assistance.

Can I cancel my order?

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

How do I contact customer support?

You can reach us through:

  • WhatsApp 09113619340
  • Email info@swingdot.com.ng or swingdotbusiness@gmail.com
  • Instagram Direct Message
  • Contact Form on our website

Our support team is available to assist with any questions regarding your order.

NEED MORE HELP?

Didn't find the answer you need? Contact us directly - We're happy to assist.

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